Privacy Policy

When you use PrintFlow, we may collect the following types of information to provide and improve our services:

• Name
• Email address
• Phone number
• Uploaded documents and files
• Print preferences and order details
• Payment transaction details
• Device and browser information
• IP address and usage information

We use the collected information solely to operate, improve, and secure the PrintFlow platform:

• Process and fulfill print orders
• Deliver files to the selected print shop
• Process payments through authorized gateways
• Provide customer support and resolve disputes
• Improve our services and platform performance
• Prevent fraud, abuse, and unauthorized access

Files uploaded through PrintFlow are used solely for processing your print orders. We treat your documents with the highest level of confidentiality.

Uploaded documents may be shared only with the print shop you specifically select for fulfilling the order, and for no other purpose.

PrintFlow does not claim ownership of any content you upload. You retain full ownership of your documents at all times.

Payments are processed securely through Razorpay and other authorized payment partners compliant with PCI-DSS standards.

PrintFlow does not store credit card numbers, debit card numbers, banking credentials, UPI PINs, CVV numbers, or any other sensitive payment credentials on our servers.

All payment transactions are encrypted and handled directly by the payment gateway. PrintFlow only receives a transaction reference ID to confirm successful payment.

PrintFlow retains order-related information and uploaded documents for a limited period necessary to:

• Complete and confirm print orders
• Resolve disputes or support requests
• Provide ongoing customer support
• Comply with applicable legal obligations

Uploaded files may be permanently and irreversibly deleted after they are no longer required for service delivery. We do not retain files longer than operationally necessary.

We may engage trusted third-party service providers to support the operation of PrintFlow. These providers may process your information only as necessary to perform their specific services:

• Payment processing — Razorpay and authorized banking partners
• Cloud infrastructure — Secure hosting and data storage providers
• Analytics — Anonymized usage data to improve the platform
• Customer support — Tools to help resolve your queries efficiently

PrintFlow takes reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, misuse, alteration, and unlawful disclosure.

Our security practices include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews of our platform infrastructure.

However, no online system can guarantee absolute security. We encourage users to use strong, unique passwords and to contact us immediately if they suspect any unauthorized use of their account.

We respect your control over your personal data. You have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information where eligible

All requests may be submitted through our support channels listed in the Contact section below. We aim to respond to all valid requests within 30 days.

PrintFlow may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Changes will become effective immediately when published on this page. The effective date at the top of this policy will be updated accordingly.

We encourage you to review this policy periodically. Your continued use of PrintFlow following the publication of any changes constitutes your acceptance of the revised policy.

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us directly: